Apply By Telephone
AccessLine®
Toll Free: 877-250-2016
Local: 402-348-1060 (Douglas County)
Hours: Monday & Wednesday 9 am – 11 am CST
Tuesday & Thursday 1:30 pm – 3:30 pm CST
Para aplicarse en Español, usted puede llamar al AccessLine® (Línea de Aceso) a 877-250-2016 (marcar el número 2 para hablar con un hispanohablante).
For applicants who are 60 years of age or older
Toll Free: 800-527-7249
Local: 402-827-5656 (Douglas County)
Hours: Monday – Thursday 9 am – 12 pm CST
Monday – Thursday 1 pm – 3 pm CST
Friday 9 am – 12 pm CST
For information, hours of operation and income guidelines click here.
For applicants who are Native American and/or have cases in Tribal court
Toll Free: 800-729-9908
Hours: Monday—Friday 9 am – 12 pm CST
For information, hours of operation and income guidelines click here.
For farmers and ranchers
Toll Free: 800-464-0258
Local: 402-648-3457 (Cuming County)
Hours: Monday—Friday 8 am – 5 pm CST
For information click here.
The application process:
We will take your call as soon as possible. Sometimes, due to call volume, you may have to wait. We apologize for the delay. If all lines are busy, please try to call again later.
We will ask you about all of your household income and assets to see if you are financially eligible for our services. We also ask for personal information such as address, telephone number, marital status, date of birth, and living arrangements. All information is held in confidence.
If you qualify for our services we will ask you about your legal problem in detail. We ask questions to gain a better understanding of your situation. Once we understand your situation we will do our best to help you. Due to our limited resources, in many cases we provide legal information and advice only.
Depending on your situation, here is what you might expect:
- Legal advice over the telephone
- More detailed information sent to you by mail or email
- Brief services (e.g., simple legal documents prepared for you)
- Referral to a Legal Aid staff attorney for legal representation
- Referral to other agencies or a private attorney for advice or representation
Some tips to make your call more helpful:
- Call when you won’t be distracted. You will discuss your legal issue and possible solutions in depth during the call.
- Allow enough time. We will give you as much time as your problem requires.
- Please do not take another call or put the call on hold while completing your application. Staff is limited and there are many individuals needing assistance.
- Please try to have your documents in front of you. It will help us understand your legal problem better.
- Have a pen and paper ready when you call. We may give you information over the phone that you will want to write down.
- Do not be embarrassed to ask any questions or ask to have any legal advice repeated. We will take the time necessary to help you.
It may be our opinion that there is no legal remedy for the problem you called us about. This may not be something you expected to hear. We will try to provide you with a referral to a place that may be able to help you find a solution to your problem.
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