Grievance Procedure

LEVEL ONE:  You should make your complaint, orally or in writing, to the Legal Aid Director of Litigation and Advocacy.  The name of the Director of Litigation and Advocacy is at the end of this notice.

LEVEL TWO:  If you and the Director of Litigation and Advocacy are unable to resolve the complaint, your next step is to complain, orally or in writing, to the Legal Aid Executive Director.   The name of the Executive Director is at the end of this notice.  The Executive Director will either consider your complaint, or will appoint someone to do so.

DIRECT APPEAL FOR COMPLAINTS ABOUT QUALITY OF ASSISTANCE
If you are dissatisfied with the quality of assistance we have provided you, you are entitled to give your complaint directly to the Grievance Committee of our Board of Directors.  That Committee may either consider your complaint and give its decision, or refuse to consider your complaint until you have complied with Levels One and Two of the grievance process.  The attorney/client privilege may be waived as a result of this process since in investigating the quality of representation may go to the merits of the issues.
 
You may be accompanied or represented by another person of your choice at any level of the grievance process.  If accompanied by another person you will be waiving attorney-client confidences for all information shared within the scope of the grievance procedure.  If you should need help in the grievance procedure, the Executive Director or Director of Litigation and Advocacy may be able to assist you.

                            Executive Director                       Director of Litigation and Advocacy         
                            Dave Pantos                              Jennifer Gaughan
                            1904 Farnan                              1904 Farnan
                            Suite 500                                  Suite 500
                            Omaha, Nebraska 68102               Omaha, Nebraska 68102
                            Phone 402-348-1069                   Phone 402-348-1069