If you are having trouble using the online application: Download the newest version of the browser (ie Internet Explorer, Mozilla Firefox, etc.) you are using. If updating the browser doesn’t work, check Java http://www.java.com/en/ to be certain the Java console is also updated. Chances are, however, when the browser is updated, the Java console will update. Additionally, you should make certain you are using a current, or the most recent, version of Adobe Reader.